Central Highlands Regional Council engaged Infinitum Partners under a committed secondment agreement to provide ongoing, in-house development assessment support services for a largely under-resourced Planning Department.

The team worked as one of council’s own, joining staff and council leaders to enable ongoing, improved operations of the Development Assessment Department.

Utilising multiple identification methods specifically around workload management, the team developed and implemented a critical range of improvement strategies across cultural, processes, and systems to meet customer needs and to elevate their planning services for sustained deployment over time, improved performance and greater continuity in service delivery.

The results saw significant improvement in timeliness, quantity and quality of applications processed, broadly acknowledged by the council’s customers – now acting as a key driver in the ongoing evolution of the department.