Central Highlands Regional Council engaged Infinitum Partners to lead a challenging collection and reconciliation process after a $48 million amalgamation legacy of outstanding Infrastructure Charges was identified.

This significant number of unallocated and uncollected Infrastructure Charges were identified via a complex interrogation and investigation process supported by the Infinitum Partners team.

In close collaboration with council, the team then executed a deeply immersive approach to ensuring strong data integrity, and detailed accountability occurred every step of this complex recovery process.

In addition, the team worked closely – and sensitively – with a significant number of council’s customers to communicate about the outstanding charges, negotiating payment plans and undertaking the formal legal collection and reconciliation of the entire $48 million, with just $93K requiring legal pursuit within 12 months.

The outcome was a game changer for council, significantly enhancing their financial position for FY20/21 and ultimately resolving ongoing post amalgamation accounting and systems issues related to the (now settled) outstanding infrastructure charges.